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A portion of all proceeds will be donated to the Lt. Dennis W. Zilinski II Memorial Fund.
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A portion of all proceeds will be donated to the Lt. Dennis W. Zilinski II Memorial Fund. | Powered by Our AI Technology
Marketplace Refund & Return Policy
1. Overview
2. Role of the Marketplace
● A platform for Sellers to list and sell products
● Payment processing facilitation (if applicable)
● Customer support assistance for order disputes
We do not own, manufacture, store, or ship products sold by third-party Sellers.
3. Returns & Refunds (Handled by Sellers)
All return and refund requests must be directed to the individual Seller from whom the product was purchased.
Each Seller is responsible for:
● Setting their own return policy
● Approving or denying refund requests
● Processing returns, exchanges, or store credit
● Communicating return instructions to customers
Seller return policies may vary. Customers should review the specific return policy listed on each product page before purchasing.
4. Marketplace Assistance (Optional Support Layer)
While Sellers are responsible for resolving all return and refund matters, Liquid Soldier may, at its discretion:
● Assist in communication between Buyer and Seller
● Help mediate disputes in good faith
● Review Seller compliance with marketplace standards
However, we do not guarantee refunds, returns, or replacements.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
1. Contact the Seller within 7 days of delivery.
2. Provide photos and order details.
3. Follow the Seller’s resolution process.
Sellers are responsible for resolving these issues according to their posted policy.
6. Non-Refundable Items (Example Clause)
Some items may be non-refundable, including:
● Digital products
● Custom or personalized items
● Perishable goods
● Final sale items (as marked by Seller)
7. Chargebacks & Payment Disputes
We encourage customers to contact the Seller first to resolve issues before initiating a chargeback.
Unresolved disputes may be reviewed by the platform, but final resolution remains subject to the Seller’s policy and payment processor rules.
8. Fraud Prevention & Abuse
We reserve the right to restrict or terminate accounts suspected of refund abuse, fraud, or policy manipulation.
9. Changes to This Policy
We may update this Refund & Return Policy at any time. Changes will be posted on this page with a revised effective date.
10. Contact
For platform-related questions, contact: Contact@liquidsoldier.com
For order-specific issues, contact the Seller directly through your order dashboard.